Frequently asked questions
Questions & Answers
Devices are ordered in structured batches of 5,000 units from our overseas manufacturers. Process includes:
1. Online reservation on our website
2. Deposit contact one month before batch order.
3. Full payment by deadline.
4. Delivery is 6-8 weeks after manufacturer order is placed.
No. Money is not taken upfront until the batch cycle nears completion (when the 5,000-unit batch is almost full and the manufacturer order is ready to be placed).
Once the order is placed with the manufacturer, it takes six to eight weeks for the devices to be shipped and arrive in South Africa.
Yes. All Device trackers require an active subscription plan to function. This covers the built-in international SIM card, cellular data for global roaming, unlimited location dots, smart alerts, and app access.
The plan includes the built-in international SIM card, cellular data for global roaming, unlimited location dots, smart alerts, and access to the mobile/web app, including tracking and armed response in the case a child or your loved one goes missing.
Falcon Tracking will not take your payment until you are informed to effect payment - subjected to a targeted threshold.
You can view your device's real-time location on a map using the Device mobile app (for iOS and Android) or through the web platform.
You can set up Geofencing Alerts (entering/exiting a safe zone), Movement/Theft Alerts, Speed Alerts, and Low Battery Alerts.
Yes. It includes an embedded international SIM card that supports worldwide roaming on 4G LTE, 3G, and 2G networks, ensuring global coverage wherever cellular service is available.
No. The Device contains an embedded international SIM card that covers all communication and data features.
The main goal of a personal tracking device is to be covert or discreetly integrated into a non-suspicious object. · Preventing Discovery: If a company prominently displays the exact size, shape, color, and specific features of a tracking device, they are essentially providing a visual target list to anyone who might try to find and remove it—including kidnappers, stalkers, or thieves · Maximizing Concealment: By keeping the product's appearance private, the manufacturer ensures that the person attempting to locate the tracker is less likely to know what they are looking for, increasing the chances the device remains hidden and operational.
The most common cause is the location update frequency. Shorter intervals (e.g., every 5-10 seconds) drain the battery quickly. Adjusting the tracking interval to a less frequent setting (e.g., every 5 minutes or in power-saving mode) will extend the battery life.
You can link as many Device devices as you want to your account. Note that each device requires a separate subscription plan.
The exact number of devices and the resulting discounted subscription cost is not displayed on the website as a strategic decision to keep the website streamlined. The calculation for multiple devices is customer-specific, meaning it's a complex and variable inquiry. By directing this specific pricing discussion to our call center agents, we ensure the customer receives Personalized Service: An agent can work out the most suitable and affordable plan based on their exact Needs. Accuracy: The agent ensures the correct, custom discount is applied, which avoids confusion or miscalculation from complex online pricing tools.
It's a feature activated from the app where your device receives extremely fast location updates, refreshing every 3 to 5 seconds. It works for a maximum of 15 minutes at a time and drains the battery more quickly.
Yes. The Device has an IP67 waterproof rating, meaning it can withstand immersion in water up to a depth of 1 meter for up to 30 minutes.
Twelve months for manufacturer-related problems. This does not include misuse of the device or accidental damage or water damage.
You should not need to replace the unit unless it has been broken or damaged, or you wish to upgrade when a newer unit is available.
No. When you register your device on our tracking application, you will be able to list up to ten trusted individuals that you want to receive notifications. You can also designate how you want them to receive the alerts; either via email (free service) or text alerts (paid service). You can edit these contacts at any time. If you want them to be able to directly track your device, they would need your login and password to access the web-based service or mobile App.
The initial location is the hardest as the device is connecting for the first time with four satellites and figuring out where in the world it is. Most often this requires taking the device outside for 5 or more minutes. If activating in a home you may notice the initial location reported is approximate to your home but not very accurate. As your locator continues to gather data outside of the home and then inside, you will see its accuracy improve.
Your device needs to have a clear view of the sky so that the satellite signals can be received. “Clear View of the sky” means that the device needs to have an open line of sight to the GPS satellites in the sky. GPS was developed for shipping, aircraft and launch vehicles, which have an unobstructed view of the sky. GPS satellites are in constant motion, rising and setting. In a given 2-hour time window, four satellites may rise and set over the horizon. This means that a satellite fix that was obtainable fifteen minutes ago in a location may not be obtainable in the next try. The best location to get a satellite fix is on an open road. Roads provide a clear line of sight in the direction of the road, and often the buildings and trees are set back sufficiently that there is good visibility side to side. This is the ideal device location in order to get the initial fix or location for your device.
No. The device works best in suburban areas such as neighbourhoods, houses, schools, parks, and flatter regions. It can receive a GPS signal better in these areas because there is less obstruction of the GPS signal. The better line-of-sight the GPS has to the satellites, the more accurate the position will be. The device will work on a limited basis in cities where there are many high-rise buildings because the buildings decrease line of sight to the GPS signal causing errors in positioning.
Though there are restrictions placed by the military, today’s GPS receivers are extremely accurate thanks to their parallel multi-channel design. The device is usually accurate within 15 meters. Certain atmospheric factors and other sources of error may affect the accuracy. Due to technological limitations of the GPS satellites’ signals, we cannot guarantee that the GPS device will work 100% of the time. GPS signals connections may experience downtime, interruptions or dead spots.
No. Like a cell phone, the device cannot send or receive communication messages when turned off. That’s why it imperative to make sure it is charged at all times.
Under normal use, the battery can last up to 48 hours. Please note that several factors can affect the battery life including temperature, network, signal strength and locator features used. For example, if the device is in a very limited cell (GSM) coverage area, this will require the device to work harder to obtain a signal resulting in less battery life. Also, the more frequently you track the device, the faster the battery will be used.
When you get a “Low Battery” email or text message alert, you should immediately charge your device. The alert is designed to let you know that your device is running out of power and needs to be recharged.
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A GeoFence is a defined boundary that allows alerts to be triggered when a GPS device passes in or out of that area. Within the application, GeoFences can be created in the shape of a square or rectangle.
Click on the device name you wish to add a Geofence for, then click the “Zones” tab. Click the “Add New Zone” button. A rectangle blue fence will appear surrounding your device (or at the center of the map). You can enter a specific address to centralize your fence around it. You can select a pre-defined perimeter size. You can modify the fence size and location by dragging its borders and moving it on the map. When you’re satisfied with your new fence, give it a name and click “Done”. Once the GeoFence is created, you can add additional emails and phone numbers (by SMS) that will receive alerts for this fence.
Yes. You have the ability to create up to 5 zones. You will be notified when your device enters or exits these zones.
First place the device somewhere with a clear line of sight to the sky. Make sure the device is powered on. Remember that your device reports its location in intervals, according to the frequency you choose in Tracking mode section. The device needs to be outside with a clear line of sight to the sky during those intervals for the location to be updated and reported. Please note: The first time the device is turned on, it can take up to 30 minutes for its global position to be calculated. Once operational, the sequence of fixing on the satellite signals will be much shorter.
GPS devices often “drift” when reporting their location and this can depend on the surrounding environment. Every time the device sends a new location it has to receive information from the GPS Satellites and this calculation can differ slightly. The surroundings, such as buildings, trees and the atmosphere, can affect the accuracy of the location that the device reports.